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FAQs

Payment Details

Cards accepted: MasterCard, Visa.

All transactions are in Australian Dollars, and all prices are inclusive of GST where applicable.

Shipping and Delivery

  Within Australia Express Post

All items will be processed within one business day usually by 3pm Sydney time and will be dispatched by Express Post. Prices include Australian GST.

Express Post Next Business Day (Typically 1-3 Business Days depending on post codes from Sydney)

Shipping times depend on shipping guidelines specified by Australia Post. Most orders are received by the next business day for most regions within Australia.

If you are interested in purchasing additional DVDs, or a quantity above 10, please email us at accounts@arktelevisionconcepts.com.au for delivery costs.

International shipping

If you are ordering from outside Australia shipping times will vary but will usually be between 7-15 working days.

If you wish to order more than 4 DVDs, please contact us at accounts@arktelevisionconcepts.com.au for delivery cost and estimated time-frame.

Returns and refunds

We are sure you will be delighted with the quality of the items you order and we endeavour to describe all items as accurately as possible through our product photos and descriptions. Please choose your items carefully as return postage is at the buyer's expense.

Returned items must be in unused, brand new saleable condition, in the original packaging. Please ship in protective packaging as goods damaged in return shipping will not be refunded. 

Unless there is a manufacturing defect, exchanged goods will incur another shipping charge.

Privacy Policy

ARK Television Concepts Pty Ltd trading as Aerobics Oz Style is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, and to personalize your shopping experience with us; that's all.

We do not use Cookies nor store persistent Cookies on your computer.

Whenever you use our website, the computer on which the web pages are stored (the web server) needs to know the network address of your computer so that it can send the requested web pages to your internet browser. The unique network address of your computer is call its 'IP address' and is sent automatically each time you access any internet site. From a computer's IP address it is possible to determine the general geographic location of that computer, but otherwise it is kept anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy

When purchasing from ARK Television Concepts Pty Ltd trading as Aerobics Oz Style, your credit card details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us at accounts@arktelevisionconcepts.com.au